Help

Login Help

For help signing into your account, please email weborders@darkstarlighting.com. Or call 1-877-DRK-STAR (1-877-375-7827) toll-free for live assistance.

 

Secure Checkout

Question: My computer tells me that your checkout may not be secure. What should I do?

Answer: Dark Star Theatrical has purchased an SSL certificate and keeps our site closely monitored and up to date. However, if you have any worries about placing an order via internet, simply give us a call, and we will help you quickly check out over the phone.

 

Returns Policy

Question: Where can I read more about your product returns policy?

Answer: To read more about Dark Star Theatricals policies including product returns, shipping/handling and customer privacy, please click here.

 

Purchase Order Numbers

Question: My school or organization does not use purchasing credit cards. We would like to place an order, but I need to use an official school purchase order number and pay with a check. How do I go about doing that?

Answer: Schools and organizations placing an order using a purchase order number and paying via check should contact Dark Star to place the transaction over the phone 1(877) 375-7827.

 

Webmaster

Question: I have a question, comment, or suggestion for an improvement on the way Dark Star Theatrical functions. Who should I contact?

Answer: Dark Star Theatrical's website is constantly undergoing updates to product descriptions, photos, videos, pricing, and so on.  We gladly welcome suggestions for improvements. Dark Star's webmaster is available Monday through Friday, 9 a.m. - 5 p.m. by calling our office at 1(877) 375-7827. Or email webmaster@darkstarlighting.com.